ECOM OPERATORS // CUSTOMER SERVICE RECRUITMENT
We're hiring a Customer Service Representative for our DTC brands.
Every order across 10 brands creates a customer who might need us. We need someone who can answer emails fast, handle refunds and exchanges with judgment, and write like a human — not a script. If you've worked CS for a real DTC brand and care about response time, keep reading.
Apply Now →01 // WHO WE ARE
Ten brands. Thousands of orders. One brand voice per inbox.
We sell through Shopify, Amazon, and direct. Customers reach us by email, chat, sometimes phone. The CS Representative is the first human touchpoint for every order issue — and they make the difference between a refund + 1-star review and a repeat customer.
Our CS Reps don't read scripts. They solve problems.
02 // THE BAR
What we're looking for.
2+ years DTC customer service.
Gorgias, Zendesk, Help Scout, Re:amaze.
Strong written English.
Native or near-native. We read every reply.
Decisive on refunds + exchanges.
You don't escalate every edge case.
Fast response time.
You measure your day in tickets closed.
Empathy under pressure.
Angry customers are part of the job.
Tool-fluent.
Shopify admin, Stripe, Klaviyo basics.
03 // FILTER
Don't apply if:
- You've only done B2B support.
- You need a script for every reply.
- You escalate every refund decision.
- Your English isn't comfortable for customer-facing writing.
- You expect to handle 5 tickets a day. Volume is real here.
04 // THE OFFER
What we offer.
Full-time contractor role.
Competitive base.
Real ownership.
You own one or more brand inboxes end-to-end.
Direct line to ops.
Inventory, fulfillment, returns — all in-house.
Quiet workflow.
Async-first, no phone shifts.
Remote.
Work from wherever.
Tools provided.
Gorgias / Help Scout, Shopify, Stripe seats covered.
05 // APPLY
Ready? Apply.
One form. Takes about 5 minutes. If you're a fit, you'll hear back within a week.
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